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Common queries answered

Frequently asked Questions

Yes, all our products are:

Vegan Friendly (excluding chocolate bars)
Cruelty Free
Not Tested on Animals
Paraben Free
Non Toxic

Yes all the products in our treatment boxes are suitable for use during pregnancy unless otherwise stated.

The bath salts in our SleepBox are not recommended for use during pregnancy and breastfeeding however please let us know at the checkout if your buying for someone who’s pregnant and we will happily provide a safe alternative.

If you want to purchase The FacialBox or The PamperBox and are unsure which facial type to go for we are here to help. One of our qualified skin therapists will be able to recommend the perfect box for you. You can contact us on our live chat or leave us a message on our contact page and we will get back to you as soon as we can.

We aim to dispatch your order within 1-3 days, however most orders are dispatched within 24 hours. During busy periods dispatch times will remain the same unless otherwise stated, however delivery times may be slightly longer. Please see Royal Mail Service Updates for any delivery delays.

All orders are shipped free via Royal Mail 2nd Class delivery, however we do offer Royal Mail 1st Class or Next Working Day Guaranteed for an additional cost.
 
Next Working Day Guaranteed: PLEASE NOTE orders need to be placed by 3pm Monday to Friday to guarantee same day dispatch and next day delivery. Any orders placed after 3pm will be dispatched the following day. 
Orders placed Saturday or Sunday will be dispatched on Monday. 

We only ship within the UK at the moment. Unfortunately we don’t offer international shipping, however this is something we are looking to offer soon!

We expect all orders to be delivered within 5-7 days. If your order hasn’t arrived after this time please contact us so we can look into it for you.

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Lovingly Handmade

with Vegan Friendly & Cruelty Free Products

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On All Orders Across the UK

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